Guest Experience Specialist (Front Desk)

LMAF Wax Group; New Orleans (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Discounted waxing services

Retail products

Competitive hourly wage

Performance bonuses

Life and AD&D insurance

Health insurance

Paid Time Off

Referral programs

Job summary

European Wax Center is seeking a friendly Guest Service Associate (GSA) to greet guests, assist with check-in/check-out, manage appointments, and answer questions about services and promotions.

You will keep the reception area tidy, handle transactions accurately, and support the team to ensure a positive guest experience. High school diploma required; strong communication, multitasking, and computer scheduling skills preferred; evening/weekend availability.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to multi-task in a fast-paced environment.
• Proficiency in computer systems and scheduling software.

Responsibilities

• Greeting guests with a warm and friendly demeanor.
• Assisting guests with check-in and check-out processes.
• Managing booking appointments and handling customer inquiries.
• Educating guests on services, products, and promotions.
• Maintaining a clean and organized reception area.
• Handling transactions accurately and efficiently.
• Supporting fellow associates to foster a positive team environment.

Skills

Customer service

Interpersonal skills

Communication skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling software

Computer systems

Job description

European Wax Center is seeking a friendly Guest Service Associate (GSA) to greet guests, assist with check-in/check-out, manage appointments, and answer questions about services and promotions.

You will keep the reception area tidy, handle transactions accurately, and support the team to ensure a positive guest experience. High school diploma required; strong communication, multitasking, and computer scheduling skills preferred; evening/weekend availability.