Guest Experience Specialist - Front Desk

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 28,000 - 42,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth arrival and departure experience. You will handle bookings, provide local insights, and manage transactions with accuracy in a fast-paced hotel environment.

The role requires strong communication, problem-solving abilities, and flexibility for night, weekend, and holiday shifts. A high school diploma is required, with a college degree considered a bonus.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in a front desk or guest service role preferred.
• Basic math, reading and computers skills are essential.

Responsibilities

• Welcome guests warmly and manage check-in/check-out efficiently.
• Handle guest bookings, upsell opportunities and provide local information.
• Process cash and credit transactions accurately and securely.
• Record guest preferences and respond to requests and questions promptly.

Skills

Communication skills

Problem solving

Language fluency

Literacy & tech-savvy

Flexibility

Education level

Front desk experience

Physical strength

Education

High school diploma

College degree (bonus)

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests and ensure a smooth arrival and departure experience. You will handle bookings, provide local insights, and manage transactions with accuracy in a fast-paced hotel environment.

The role requires strong communication, problem-solving abilities, and flexibility for night, weekend, and holiday shifts. A high school diploma is required, with a college degree considered a bonus.