Warm Front Desk Concierge — Elevate Guest Experience

IHG Hotels & Resorts; Fort Carson (CO); On-site; USD 32,000 - 48,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to greet guests, handle bookings, and manage check-in/check-out with accuracy and a welcoming attitude.

You will assist guests with local insights, process transactions, and upsell hotel services to enhance stays while ensuring safety and security procedures are followed. A high school diploma is required, with a college degree seen as a bonus.

Qualifications

• Experience in front desk or guest services preferred.
• Able to handle guest inquiries with courtesy and professionalism.
• Comfort with basic math, reading and computer use.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Take and manage guest bookings, upsell services.
• Handle cash/credit transactions and maintain accurate records.
• Provide local insights and anticipate guest needs.
• Communicate effectively with guests and hotel staff to resolve issues.

Skills

Communication skills

Problem solving

Tech literacy

Fluency in local language

Education

High school diploma

College degree a bonus

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent to greet guests, handle bookings, and manage check-in/check-out with accuracy and a welcoming attitude.

You will assist guests with local insights, process transactions, and upsell hotel services to enhance stays while ensuring safety and security procedures are followed. A high school diploma is required, with a college degree seen as a bonus.