Guest Experience Concierge (Front Desk)

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and handle transactions while delivering local insights for a memorable stay. This role emphasizes hospitality, accuracy, and a proactive service mindset across shifts.

Ideal candidates bring strong communication, problem-solving, and tech skills, with flexibility for night, weekend, and holiday shifts. A high school diploma is required, and a college degree is a bonus.

Qualifications

• High school diploma or equivalent; college degree is a bonus.
• Experience in front desk or guest service preferred (1 year).

Responsibilities

• Greet guests and manage bookings and check-ins/outs.
• Handle cash and credit transactions.
• Provide local insights and anticipate guest needs.
• Upsell opportunities and communicate guest preferences.
• Maintain safety and follow procedures.

Skills

Communication skills

Problem-solving

Fluency in local language

Tech-savvy

Flexibility

Customer service

Physical strength

Education

High school diploma or equivalent

College/university degree (bonus)

Tools

Computers

POS systems

Job description

IHG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, manage check-ins/outs, and handle transactions while delivering local insights for a memorable stay. This role emphasizes hospitality, accuracy, and a proactive service mindset across shifts.

Ideal candidates bring strong communication, problem-solving, and tech skills, with flexibility for night, weekend, and holiday shifts. A high school diploma is required, and a college degree is a bonus.