Guest Experience Concierge

InterContinental Hotels Group; Fort Leavenworth (KS); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Uniform provided

Impressive room discounts

Industry-leading training

Wellbeing programs

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent to greet guests warmly and handle payments for bookings, ensuring a quick and smooth check-in/check-out experience. You will anticipate guest needs, provide tailored recommendations, and serve as the go-to contact for requests and issues.

The role emphasizes friendly service, effective communication, and attentiveness to guest satisfaction, with opportunities to promote rewards membership and contribute to a welcoming, inclusive hotel

Qualifications

• Clear communication with guests and colleagues required.
• Problem-solving skills to turn issues into opportunities.
• Fluency in the local language is helpful, not mandatory.
• Literate and tech-savvy with reading, writing, basic maths and computer skills.

Responsibilities

• Greet guests and acknowledge IHG Rewards Club members with warmth.
• Take, manage, and receive payments for guest bookings.
• Make check-in and check-out swift and seamless.
• Anticipate guest needs and offer tailored recommendations.
• Be the trusted contact for guests, assisting with issues and restaurant/hotel information.

Skills

Communication skills

Problem-solving

Local language fluency

Basic math and computer literacy

Job description

InterContinental Hotels Group is seeking a Front Desk Agent to greet guests warmly and handle payments for bookings, ensuring a quick and smooth check-in/check-out experience. You will anticipate guest needs, provide tailored recommendations, and serve as the go-to contact for requests and issues.

The role emphasizes friendly service, effective communication, and attentiveness to guest satisfaction, with opportunities to promote rewards membership and contribute to a welcoming, inclusive hotel