Guest Experience Specialist — Front Desk

Capital Vacations, LLC; Myrtle Beach (SC); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Medical\/Dental

Voluntary life insurance

Company-paid life insurance and long‑t

Travel perks

Perks program

Job summary

Capital Vacations, LLC is seeking a Hospitality Specialist to ensure exceptional guest experiences at our Myrtle Beach properties. You will create a warm, welcoming environment, address guest needs, and oversee smooth check-in and check-out processes, while coordinating with other departments to fulfill requests.

The role emphasizes attentive service, accurate posting of charges, and daily revenue processing to support a memorable stay for guests and owners alike.

Qualifications

• High School Diploma/GED preferred
• Prior experience in a hospitality or customer service role preferred
• Computer skills, attention to detail, excellent customer service and the ability to work under pressure

Responsibilities

• Manage front desk operations efficiently and courteously
• Check guests in and out, post charges, handle reservations and room moves
• Coordinate with other departments to respond to guest requests
• Answer calls with proper etiquette and assist guests with local information
• Process revenue from all departments daily, balance cash and post transactions
• Prepare night audit, respond to online reviews, and handle post/post office duties
• Open/close credit card machines and run cashier audit reports
• Assist with inventory management and office supply orders
• All other duties as assigned.

Job description

Capital Vacations, LLC is seeking a Hospitality Specialist to ensure exceptional guest experiences at our Myrtle Beach properties. You will create a warm, welcoming environment, address guest needs, and oversee smooth check-in and check-out processes, while coordinating with other departments to fulfill requests.

The role emphasizes attentive service, accurate posting of charges, and daily revenue processing to support a memorable stay for guests and owners alike.