Guest Experience Specialist — Front Desk

Holiday Inn Express-Broadway @ the Beach; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Crossroads Hospitality, LLC is seeking a friendly Front Desk Associate in Myrtle Beach, SC. You will welcome guests, handle check-in/check-out, process reservations, and answer inquiries to ensure a smooth stay.

This role requires strong communication, familiarity with PMS, and the ability to work independently in a fast-paced environment while coordinating with housekeeping and other departments to deliver exceptional service.

Qualifications

• High school diploma or equivalent.
• Previous front desk, customer service, or hospitality experience preferred.
• Strong communication and interpersonal skills with a focus on guest service.
• Proficiency in front desk software systems, including PMS.
• Ability to work independently and handle multiple tasks in a fast-paced environment.
• Physical ability to stand for extended periods and handle guest luggage.

Responsibilities

• Greet guests and perform check-in/check-out accurately.
• Handle reservations, room assignments, and guest requests.
• Provide information on hotel amenities and local attractions.
• Process payments securely and manage keys.
• Coordinate with housekeeping and maintenance to ensure readiness.

Skills

Guest service

Communication

PMS proficiency

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Crossroads Hospitality, LLC is seeking a friendly Front Desk Associate in Myrtle Beach, SC. You will welcome guests, handle check-in/check-out, process reservations, and answer inquiries to ensure a smooth stay.

This role requires strong communication, familiarity with PMS, and the ability to work independently in a fast-paced environment while coordinating with housekeeping and other departments to deliver exceptional service.