Guest Experience Specialist (Front Desk)

Sunrise Hospitality LLC; Mount Juliet (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Sunrise Hospitality LLC in Mount Juliet, TN seeks a Front Desk Clerk to provide warm, professional service to guests. You will greet guests, register them, and gather information to ensure accurate billing and room assignment.

Responsibilities include handling reservations by phone, updating the hotel management system, assisting guests with services and requests, managing cash transactions, and coordinating with housekeeping for room status.

Qualifications

• High School diploma or equivalent; hospitality/customer service experience preferred.
• Ability to understand concepts, procedures and guidelines used by the company in guest service.
• Must have valid driver’s license and acceptable driving history subject to company approval.

Responsibilities

• Greet guests, register, obtain pertinent information and establish credit prior to assigning rooms.
• Identify guest needs and provide information on hotel services and amenities; respond to requests promptly.
• Take reservations from callers and input all information into the hotel management system; update/c Cancel reservations as requested.

Skills

Customer service

Communication

Cash handling

Education

High School diploma or equivalent

Tools

Hotel management system

Job description

Sunrise Hospitality LLC in Mount Juliet, TN seeks a Front Desk Clerk to provide warm, professional service to guests. You will greet guests, register them, and gather information to ensure accurate billing and room assignment.

Responsibilities include handling reservations by phone, updating the hotel management system, assisting guests with services and requests, managing cash transactions, and coordinating with housekeeping for room status.