Guest Experience Specialist

Hampton Inn Lookout Mountain; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Inclusive work environment

Community-focused initiatives

Job summary

A reputable hospitality establishment in Chattanooga is seeking a Guest Services / Front Desk Representative. The ideal candidate will provide personalized and friendly service, manage guest communications, and ensure excellent customer service throughout the guest's stay. Responsibilities include clerical duties and supporting a collaborative team environment. The role requires effective communication, strong organizational skills, and a commitment to hospitality excellence.

Qualifications

• Ability to work flexible hours and shifts.
• Excellent verbal and written communication skills.
• Strong sense of integrity and professionalism.

Responsibilities

• Deliver outstanding customer service during check-in/check-out.
• Perform clerical duties and manage guest communications.
• Promote internal growth programs and maintain property standards.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

PMS reservation systems

PBX phone system

Job description

A reputable hospitality establishment in Chattanooga is seeking a Guest Services / Front Desk Representative. The ideal candidate will provide personalized and friendly service, manage guest communications, and ensure excellent customer service throughout the guest's stay. Responsibilities include clerical duties and supporting a collaborative team environment. The role requires effective communication, strong organizational skills, and a commitment to hospitality excellence.