Front Desk Guest Experience Specialist

LBA Hospitality; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

LBA Hospitality in Knoxville is seeking a Front Desk professional to provide courteous guest service, register guests, and promote hotel services. You will act as Manager on Duty as needed and support revenue-generating selling strategies.

Responsibilities include maintaining guest privacy, coordinating with other departments, and ensuring accurate shift-end balances. The role requires reliability, strong communication, and a professional hospitality mindset.

Qualifications

• High school diploma or equivalent.
• Honesty and trustworthiness essential to the role.
• Experience in service, sales, telesales or guest relations preferred.

Responsibilities

• Greet and register guests, assign rooms, protect guest privacy.
• Promote and sell hotel services and amenities.
• Encourage repeat business by handling future reservations and recommendations.
• Communicate guest requests to appropriate departments and follow up.
• Balance cash, checks and department records at shift end.

Skills

Customer service

Guest relations

English proficiency

Sales experience

Education

High school diploma

Job description

LBA Hospitality in Knoxville is seeking a Front Desk professional to provide courteous guest service, register guests, and promote hotel services. You will act as Manager on Duty as needed and support revenue-generating selling strategies.

Responsibilities include maintaining guest privacy, coordinating with other departments, and ensuring accurate shift-end balances. The role requires reliability, strong communication, and a professional hospitality mindset.