Guest Experience Front Desk Specialist

PROVIDENCE HOSPITALITY LLC; Mount Juliet (TN); On-site; USD 26,000 - 32,000; Full time

Job summary

PROVIDENCE HOSPITALITY LLC in Mount Juliet, TN is seeking hospitality-focused staff to provide superior guest service across day and evening shifts (7AM-3PM and 3PM-11PM). The role emphasizes anticipatory service and a positive arrival experience, with flexible team members who support hotel operations.

Responsibilities include greeting and registering guests, identifying guest needs, taking reservations, and inputting data into the hotel management system.

Qualifications

• High School diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Shows ability to learn company guest-service guidelines
• Basic computer skills preferred.
• Valid driver's license with acceptable driving history

Responsibilities

• Greets and registers guests and collects required information.
• Identifies guest needs and explains hotel services.
• Handles reservations by phone and updates the hotel system.
• Responds promptly to guest requests and concerns.
• Maintains logs and documentation.

Skills

Customer Service

Team Work

Problem Solving

Adaptability

Organizational

Quality

Initiative

Dependability

Safety & Security

Education

High School Diploma

Tools

Hotel Management System

Job description

PROVIDENCE HOSPITALITY LLC in Mount Juliet, TN is seeking hospitality-focused staff to provide superior guest service across day and evening shifts (7AM-3PM and 3PM-11PM). The role emphasizes anticipatory service and a positive arrival experience, with flexible team members who support hotel operations.

Responsibilities include greeting and registering guests, identifying guest needs, taking reservations, and inputting data into the hotel management system.