Guest Experience Specialist

EVEREST HOSPITALITY LLC; Mount Juliet (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

EVEREST HOSPITALITY LLC in Mount Juliet, TN is seeking a Guest Services Agent to greet guests, check them in, handle reservations, and provide information on hotel services. The role involves inputting data into the hotel management system, updating bookings, and assisting guests with requests to ensure a memorable stay.

You will manage a cash drawer, assist with shuttle coordination, and maintain accurate records while delivering courteous, proactive service to every guest.

Qualifications

• Candidates should demonstrate strong customer service orientation and the ability to handle guest requests promptly.
• Must show problem-solving skills and the ability to develop alternative solutions.
• Ability to work collaboratively with team members and other departments.
• Demonstrates adaptability to changing schedules and guest needs.

Responsibilities

• Greet guests professionally and register them, obtaining pertinent information and establishing credit.
• Identify guest needs and explain hotel services and amenities; respond to requests promptly.
• Take reservations from callers, input information into the hotel management system, and update or cancel as requested.
• Resolve problems in a timely manner and maintain high quality standards.
• Maintain cash drawer content and process transactions during shifts; ensure accurate deposits.
• Communicate with housekeeping about room status and availability; monitor logs and records.

Skills

Customer service

Problem solving

Teamwork

Adaptability

Dependability

Job description

EVEREST HOSPITALITY LLC in Mount Juliet, TN is seeking a Guest Services Agent to greet guests, check them in, handle reservations, and provide information on hotel services. The role involves inputting data into the hotel management system, updating bookings, and assisting guests with requests to ensure a memorable stay.

You will manage a cash drawer, assist with shuttle coordination, and maintain accurate records while delivering courteous, proactive service to every guest.