Guest Experience Specialist - Front Desk

Columbia Hospitality, Inc.; Montana; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Tip pooling eligible

Get Paid Daily

Paid Time Off & Holiday Pay

Medical, Dental, Vision, Disability, 4

401K

HSA/FSA plans with employer contrib

Employee Assistance Program

Discounted lodging, dining, spa, golf,

Volunteer opportunities

Online learning platform

Referral bonus

Culture and career growth

Job summary

Columbia Hospitality, Inc. is seeking a Front Desk Agent to manage guest check-ins and check-outs, handle room credits, keys, and guest issues. You will support the Guest Services and Front Office teams with financial and service-related tasks to create memorable experiences.

The role requires strong customer service skills, cash handling, and familiarity with property management systems. Applicants should be able to stand for long periods and work in a fast-paced hotel setting with daily pay

Qualifications

• Previous hospitality or customer service experience preferred.
• Must have valid driver license.
• Previous experience in cash handling & computerized POS system preferred.
• Strong written and verbal communication skills required.
• Must be able to stand for long periods of time.

Responsibilities

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

Skills

Customer service

Cash handling

Verbal communication

Stand for long periods

Education

High school diploma or equivalent

Tools

POS system

PBX system

Radio paging system

Job description

Columbia Hospitality, Inc. is seeking a Front Desk Agent to manage guest check-ins and check-outs, handle room credits, keys, and guest issues. You will support the Guest Services and Front Office teams with financial and service-related tasks to create memorable experiences.

The role requires strong customer service skills, cash handling, and familiarity with property management systems. Applicants should be able to stand for long periods and work in a fast-paced hotel setting with daily pay