Guest Experience Specialist - Front Desk

Continental Hospitality; South Padre Island (TX); Presencial; USD 29.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Flexible schedule

Career advancement opportunities

Benefits/Perks

Descripción de la vacante

Continental Hospitality is seeking a positive, friendly Front Desk Agent to deliver exceptional service to hotel guests. You will handle check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

This role requires excellent communication and the ability to stay calm under pressure. We offer a competitive salary, flexible scheduling, and opportunities for advancement in a welcoming hotel environment.

Formación

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsabilidades

• Monitor knowledge of hotel operations and activities.
• Take reservations via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Conocimientos

Friendly personality

Communication skills

English proficiency

Customer service mindset

Computer literacy

Teamwork

Lifting ability 30 lbs

Descripción del empleo

Continental Hospitality is seeking a positive, friendly Front Desk Agent to deliver exceptional service to hotel guests. You will handle check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

This role requires excellent communication and the ability to stay calm under pressure. We offer a competitive salary, flexible scheduling, and opportunities for advancement in a welcoming hotel environment.