Guest Experience Specialist - Front Desk

Continental Hospitality; South Padre Island (TX); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Career advancement opportunities

Benefits/Perks

Job summary

Continental Hospitality is seeking a positive, friendly Front Desk Agent to deliver exceptional service to hotel guests. You will handle check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

This role requires excellent communication and the ability to stay calm under pressure. We offer a competitive salary, flexible scheduling, and opportunities for advancement in a welcoming hotel environment.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly personality

Communication skills

English proficiency

Customer service mindset

Computer literacy

Teamwork

Lifting ability 30 lbs

Job description

Continental Hospitality is seeking a positive, friendly Front Desk Agent to deliver exceptional service to hotel guests. You will handle check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to ensure room availability.

This role requires excellent communication and the ability to stay calm under pressure. We offer a competitive salary, flexible scheduling, and opportunities for advancement in a welcoming hotel environment.