Guest Experience Front Desk Specialist

Country Inn and Suites; Columbia (SC); On-site; USD 22,000 - 32,000; Full time

Job summary

Country Inn and Suites in Columbia, SC seeks a positive Front Desk Agent to provide exceptional guest service. You will assist with check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to manage room availability.

Strong communication and a customer-focused attitude are essential. Responsibilities include answering questions via phone/email/in-person, building rapport with guests, describing room features, and maintaining health and quality standards.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Customer service

English proficiency

Computer literacy

Job description

Country Inn and Suites in Columbia, SC seeks a positive Front Desk Agent to provide exceptional guest service. You will assist with check-in/check-out, issue room keys, process payments, and coordinate with housekeeping to manage room availability.

Strong communication and a customer-focused attitude are essential. Responsibilities include answering questions via phone/email/in-person, building rapport with guests, describing room features, and maintaining health and quality standards.