Guest Experience Specialist - Front Desk

Aimbridge-Hospitality; Columbia (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Disability Insurance (Short/Long Term)

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge-Hospitality in Columbia, MD seeks a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, ensuring effortless and inviting guest experiences while handling reservations and front desk tasks with precision.

The role requires strong guest service, multitasking, and teamwork, with familiarity of hotel management software and Microsoft Office. Full-time, on-site position with benefits after an initial waiting period.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm welcomes and assist guests during check-in and check-out.
• Handle guest questions, requests, and coordination with teams.
• Maintain front desk operations with accuracy and efficiency.
• Support guests while upholding hotel standards and privacy.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma

Experience in hotel or related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge-Hospitality in Columbia, MD seeks a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the hotel, ensuring effortless and inviting guest experiences while handling reservations and front desk tasks with precision.

The role requires strong guest service, multitasking, and teamwork, with familiarity of hotel management software and Microsoft Office. Full-time, on-site position with benefits after an initial waiting period.