Guest Experience Specialist — Front Desk

Candlewood Suites Cincinnati; Mason (OH); On-site; USD 22,041 - 24,796; Full time

Job summary

Candlewood Suites Cincinnati Mason, Ohio is seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for guests, handling check-in to check-out with a guest-focused approach.

Responsibilities include welcoming guests, taking reservations, answering questions about services, balancing cash, operating the front desk switchboard, and supporting a smooth, welcoming experience.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Ability to stand, walk, and lift up to 25 pounds.
• Strong guest-focused customer service skills.
• Proficiency with internet software and Microsoft Office.

Responsibilities

• Welcome guests warmly and manage the registration process.
• Take reservations by telephone, through emails and in person.
• Answer queries regarding hotel services, charges, dining facilities, sports facilities, and directions.
• Balance cash at the end of the shift and generate accounting reports for the next shift.
• Operate hotel switchboard, take calls and provide information and transfer calls.

Skills

Customer service

Guest relations

Multitasking

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Candlewood Suites Cincinnati Mason, Ohio is seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for guests, handling check-in to check-out with a guest-focused approach.

Responsibilities include welcoming guests, taking reservations, answering questions about services, balancing cash, operating the front desk switchboard, and supporting a smooth, welcoming experience.