Front Desk Guest Services Specialist

HW Management, Inc.; Louisville (KY); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Opportunities for career growth and开发

A supportive and team-oriented work环境

Discounted accommodations at Candlewoo

Competitive compensation package

Job summary

Candlewood Suites - Louisville Fair/Expo is seeking a friendly Front Desk team member to be the first point of contact for our guests. You will deliver outstanding customer service and ensure smooth check-in and check-out experiences in a welcoming environment.

Responsibilities include greeting guests, handling inquiries, processing payments, and collaborating with housekeeping to guarantee guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or front desk preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask with a positive attitude.
• Proficiency with hotel management software is a plus.
• Availability to work flexible shifts, including weekends and holidays.
• Strong problem-solving and attention to detail.

Responsibilities

• Greet guests warmly upon arrival and provide prompt and courteous service.
• Manage check-in and check-out processes accurately and efficiently.
• Handle guest inquiries, requests, and concerns professionally and in a timely manner.
• Answer phone calls and assist with reservations and general information.
• Maintain an organized and tidy front desk area.
• Collaborate with housekeeping and maintenance departments to ensure guest satisfaction.
• Process payments and maintain accurate records of transactions.
• Follow all hotel policies and procedures to ensure safety and security.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Candlewood Suites - Louisville Fair/Expo is seeking a friendly Front Desk team member to be the first point of contact for our guests. You will deliver outstanding customer service and ensure smooth check-in and check-out experiences in a welcoming environment.

Responsibilities include greeting guests, handling inquiries, processing payments, and collaborating with housekeeping to guarantee guest satisfaction.