Guest Experience Specialist - Front Desk

Candlewood Suites - Shelbyville; Shelbyville (KY); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Employee discounts on hotel stays

Training and development opportunities

Competitive compensation package

Job summary

Candlewood Suites - Shelbyville is seeking a friendly Front Desk associate in Shelbyville, KY. You will be the first point of contact for guests, ensuring a warm welcome and delivering excellent customer service to enhance their stay.

Responsibilities include greeting guests, handling check-in/check-out, managing reservations, and coordinating with housekeeping to ensure rooms are ready and meet guest needs. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma or equivalent.
• Previous customer service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Manage reservations and respond to guest inquiries both in person and over the phone.
• Maintain accurate records of guest information and payments.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met.
• Handle guest concerns and resolve issues promptly to ensure satisfaction.
• Perform administrative tasks such as filing, data entry, and maintaining the front desk area.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High school diploma

Tools

Reservation software

Job description

Candlewood Suites - Shelbyville is seeking a friendly Front Desk associate in Shelbyville, KY. You will be the first point of contact for guests, ensuring a warm welcome and delivering excellent customer service to enhance their stay.

Responsibilities include greeting guests, handling check-in/check-out, managing reservations, and coordinating with housekeeping to ensure rooms are ready and meet guest needs. Strong communication and multitasking skills are essential.