Front Desk & Guest Services Associate

Candlewood Suites - Shelbyville; Shelbyville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on hotel stays

Training and development opportunities

Competitive compensation package

Job summary

Candlewood Suites - Shelbyville is seeking a friendly Front Desk associate to welcome guests and ensure a smooth check-in and check-out experience. You will handle reservations, respond to inquiries, and maintain guest records with accuracy.

The role requires strong communication, organizational skills, and a courteous demeanor in a fast-paced hotel environment. Hotel experience and basic computer skills are a plus.

Qualifications

• High school diploma or equivalent.
• Prior guest service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with reservation software a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Manage reservations and respond to inquiries in person or by phone.
• Maintain guest information and payments records.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Handle guest concerns and resolve issues promptly.
• Perform administrative tasks at the front desk.

Skills

Customer service

Communication

Multitasking

Organization

Professional appearance

Education

High school diploma or equivalent

Tools

Reservation software

Computer basics

Job description

Candlewood Suites - Shelbyville is seeking a friendly Front Desk associate to welcome guests and ensure a smooth check-in and check-out experience. You will handle reservations, respond to inquiries, and maintain guest records with accuracy.

The role requires strong communication, organizational skills, and a courteous demeanor in a fast-paced hotel environment. Hotel experience and basic computer skills are a plus.