Guest Experience Front Desk Pro

Home2 Suites Cincinnati/West Chester; Olde West Chester (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Home2 Suites Cincinnati/West Chester is seeking a friendly Hotel Front Desk Associate to welcome guests, assist with check-ins and check-outs, and provide courteous service that meets high standards.

You will handle guest requests, process payments, balance a house bank, and support teammates in a fast-paced hotel environment.

The role emphasizes excellent communication, strong English, and a professional appearance, with growth opportunities within Marriott's global hospitality family.

Qualifications

• High school diploma or GED required or equivalent.
• Hospitality experience preferred but not required.
• Knowledge of accounting operations including AR/AP is helpful.
• Good calculator skills for moderately complex math.
• Able to input information accurately using a moderately complex computer system.
• Strong English language skills are essential.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Provide prompt, courteous service to meet high standards of quality.
• Explain outlet hours and local attractions to guests.

Skills

Communication skills

Interpersonal skills

Active listening

Customer service

Education

High school diploma or GED

Tools

Calculator

Computer literacy

Job description

Home2 Suites Cincinnati/West Chester is seeking a friendly Hotel Front Desk Associate to welcome guests, assist with check-ins and check-outs, and provide courteous service that meets high standards.

You will handle guest requests, process payments, balance a house bank, and support teammates in a fast-paced hotel environment.

The role emphasizes excellent communication, strong English, and a professional appearance, with growth opportunities within Marriott's global hospitality family.