Guest Services & Reservations Associate

Candlewood Suites South Cincinatti; Erlanger (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Candlewood Suites South Cincinnati is seeking a Front Desk Clerk to register guests, assign rooms, issue keys, and process payments. You will answer inquiries, handle requests and coordinate with housekeeping and management to ensure a smooth guest experience.

Strong communication and problem-solving abilities are essential for success. The role involves daily guest interaction, cash handling, and occasional shifts beyond standard hours in a hotel environment.

Qualifications

• Excellent communication and writing skills required.
• Proficiency with Microsoft Office Suite and hospitality software preferred.
• Ability to solve problems and think critically.
• Strong customer service orientation and listening skills.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and direct guests to their rooms.
• Make and confirm reservations.
• Verify payment method and post charges to ledgers.
• Handle guest inquiries, requests and complaints with courtesy.
• Record guest comments and coordinate with managers as needed.
• Balance accounts and conduct nightly audits when required.
• Maintain lobby and common areas in clean condition.

Skills

Excellent communication

MS Office

Problem solving

Customer service

Active listening

Education

High school diploma

Job description

Candlewood Suites South Cincinnati is seeking a Front Desk Clerk to register guests, assign rooms, issue keys, and process payments. You will answer inquiries, handle requests and coordinate with housekeeping and management to ensure a smooth guest experience.

Strong communication and problem-solving abilities are essential for success. The role involves daily guest interaction, cash handling, and occasional shifts beyond standard hours in a hotel environment.