Guest Experience Host – Front Desk (Flexible Hours)

Staybridge Suites Florence Cincinnati South; Florence (KY); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee hotel discounts across Seva

Flexible scheduling — full-time and PT

Career growth opportunities

Collaborative team culture

Job summary

Staybridge Suites Florence Cincinnati South is seeking a Front Desk Associate to greet guests, handle check-ins, and set a welcoming tone at every interaction. You will manage reservations, respond to inquiries, enroll guests in rewards programs, balance daily accounts, and assist the sales team with special requests and upselling opportunities in a fast-paced hotel setting.

Flexible scheduling across 1st, 2nd, and 3rd shifts is available, with full-time positions on first shift; a friendly team

Qualifications

• Exceptional customer service and communication skills — written and verbal.
• Ability to multitask and remain composed in a fast-paced, guest-facing environment.
• Basic to moderate computer proficiency, including email and internet navigation.
• Flexible availability, including evenings, weekends, and select holidays.
• Self-motivated, detail-oriented, and reliably punctual.
• Prior hotel front desk or customer service experience preferred; PMS experience (IHG, HotelKey, Hilton, or PEP) is a plus.

Responsibilities

• Welcome and check in arriving guests, ensuring a smooth and friendly first impression at every interaction.
• Manage guest reservations, modifications, and cancellations using the property management system (PMS)
• Answer incoming calls and respond to guest inquiries with professionalism and warmth
• Promote and enroll guests in hotel rewards programs
• Resolve guest concerns promptly and creatively, escalating to management when appropriate
• Balance daily accounts and perform end-of-shift financial reconciliation
• Assist the sales and revenue team with special requests, group blocks, and upselling opportunities
• Maintain a clean, organized, and welcoming front desk area at all times

Skills

Customer service

Communication

Multitasking

Punctuality

Adaptability

PMS experience

Tools

PMS experience

Job description

Staybridge Suites Florence Cincinnati South is seeking a Front Desk Associate to greet guests, handle check-ins, and set a welcoming tone at every interaction. You will manage reservations, respond to inquiries, enroll guests in rewards programs, balance daily accounts, and assist the sales team with special requests and upselling opportunities in a fast-paced hotel setting.

Flexible scheduling across 1st, 2nd, and 3rd shifts is available, with full-time positions on first shift; a friendly team