Guest Experience Front Desk Agent - Flexible Shifts

Hampton Inn & Suites Cincinnati Mason; Mason (OH); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

Flexible Shifts

Paid Vacation

Employee Discounts

Growth Opportunities

Training

Job summary

Hampton Inn & Suites Cincinnati Mason is seeking a friendly Front Desk Agent to welcome guests and manage check-ins, reservations, and inquiries. You will ensure a smooth stay by upselling services, handling payments, and maintaining accurate front desk records.

The role emphasizes guest satisfaction, professional appearance, and adherence to hotel policies, with opportunities for on-the-job training and growth within the team.

Qualifications

• Previous customer service or hospitality experience preferred, but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and hotel management systems (training provided).
• Reliable, punctual, and committed to delivering excellent guest service.

Responsibilities

• Manage guest reservations and coordinate with the reservation center as needed.
• Check guests in and out, process payments, and follow all established front desk procedures.
• Greet and register guests promptly while using up-selling techniques to maximize room revenue.
• Maintain confidentiality and handle sensitive guest information with professionalism and integrity.
• Answer and route incoming calls courteously, ensuring accurate and timely message delivery.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Address minor guest concerns promptly and escalate significant issues to management when necessary.
• Respond quickly to guest requests and follow up to ensure complete satisfaction.
• Complete daily front desk documentation, including cash handling, postings, and required reports.
• Maintain a polished, professional appearance and uphold all company policies and procedures.
• Perform additional duties as assigned by the supervisor or management.

Skills

Customer Service

Communication

Multitasking

PMS Software

Reliability

Tools

PMS Software

Job description

Hampton Inn & Suites Cincinnati Mason is seeking a friendly Front Desk Agent to welcome guests and manage check-ins, reservations, and inquiries. You will ensure a smooth stay by upselling services, handling payments, and maintaining accurate front desk records.

The role emphasizes guest satisfaction, professional appearance, and adherence to hotel policies, with opportunities for on-the-job training and growth within the team.