Hotel Front Desk Attendant

WizeHire, Inc; Mason (OH); On-site; USD 22,041 - 24,796; Full time

Job summary

Candlewood Suites Cincinnati Mason, Ohio is seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for guests, handling check-in to check-out with a guest-focused approach.

Responsibilities include welcoming guests, taking reservations, answering questions about services, balancing cash, operating the front desk switchboard, and supporting a smooth, welcoming experience.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Ability to stand, walk, and lift up to 25 pounds.
• Strong guest-focused customer service skills.
• Proficiency with internet software and Microsoft Office.

Responsibilities

• Welcome guests warmly and manage the registration process.
• Take reservations by telephone, through emails and in person.
• Answer queries regarding hotel services, charges, dining facilities, sports facilities, and directions.
• Balance cash at the end of the shift and generate accounting reports for the next shift.
• Operate hotel switchboard, take calls and provide information and transfer calls.

Skills

Customer service

Guest relations

Multitasking

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Candlewood Suites Cincinnati Mason, OH, US

Posted 2 months ago

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

• Welcome guests warmly, determine their needs, and manage the registration process.
• Take reservations over the telephone, through emails and in person, including groups
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Operate hotel switchboard, take calls and provide information and transfer calls
• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation

$16.25 hourly

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!