Guest Experience Specialist - Front Desk

StepStone Hospitality; Maryland Heights (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

StepStone Hospitality in Maryland Heights, MO seeks a friendly Front Desk Agent to greet guests, register arrivals, assign rooms, issue keys, and provide directions to hotel services. Responsibilities include handling mail for guests, maintaining room availability records, computing bills, collecting payments, and making or canceling reservations with accuracy and courtesy.

Ideal candidates have prior front desk or hospitality experience, excellent verbal and written communication skills, and

Qualifications

• Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Previous front desk, office management, or healthcare administration experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in using scheduling and billing software is a plus.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

Skills

Customer service

Front desk

Communication skills

Multitasking

Tools

Scheduling software

Billing software

Job description

StepStone Hospitality in Maryland Heights, MO seeks a friendly Front Desk Agent to greet guests, register arrivals, assign rooms, issue keys, and provide directions to hotel services. Responsibilities include handling mail for guests, maintaining room availability records, computing bills, collecting payments, and making or canceling reservations with accuracy and courtesy.

Ideal candidates have prior front desk or hospitality experience, excellent verbal and written communication skills, and