Guest Experience Specialist — Front Desk

Magnolia St. Louis; St. Louis (MO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K Benefits

Employee discounts

Holiday pay

Career advancement opportunities

Complementary Parking

Complementary Lunch Meal

Job summary

Magnolia Hotel St. Louis is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, and provide information on local attractions while delivering outstanding service in a fast-paced hotel environment.

You will handle reservations, payments, and inquiries, coordinate with housekeeping, and maintain accurate records in the PMS. A polished appearance and flexible schedule are required; prior front desk or hospitality experience preferred.

Qualifications

• High school diploma or equivalent required.
• Front desk or hospitality experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and familiarity with hotel reservation systems preferred.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evening shifts.

Responsibilities

• Welcome guests warmly and provide a professional, friendly first impression.
• Manage guest check-in and check-out procedures accurately and efficiently.
• Respond to guest questions regarding hotel amenities, services, local attractions, and directions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Maintain a high level of hospitality and customer satisfaction at all times.
• Answer and direct incoming phone calls.
• Process reservations, cancellations, and room changes.
• Verify guest information and payment methods.
• Maintain accurate records using the hotel property management system (PMS).
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Balance cash drawers and complete end-of-shift reports.
• Follow hotel policies, procedures, and safety standards.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Professional appearance

Education

High school diploma

Tools

Hotel PMS (PMS)

Job description

Magnolia Hotel St. Louis is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, and provide information on local attractions while delivering outstanding service in a fast-paced hotel environment.

You will handle reservations, payments, and inquiries, coordinate with housekeeping, and maintain accurate records in the PMS. A polished appearance and flexible schedule are required; prior front desk or hospitality experience preferred.