Guest Experience Specialist (Front Desk & Reservations)

Devshiv LLC; Hagerstown (MD); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Devshiv LLC in Maryland is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and coordinate with housekeeping to ensure room availability.

Responsibilities include answering guest inquiries by phone, email, or in person; processing payments; and maintaining accurate paperwork. A positive attitude and strong communication skills are essential to delivering a superior guest experience.

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor the maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Skills

Friendly personality

Outgoing personality

Hospitality standards knowledge

English proficiency

Computer literacy

Customer-focused orientation

Ability to lift 30 pounds

Job description

Devshiv LLC in Maryland is seeking a friendly Front Desk Agent to provide exceptional service to hotel guests. You will assist with check-in/check-out, issue room keys, and coordinate with housekeeping to ensure room availability.

Responsibilities include answering guest inquiries by phone, email, or in person; processing payments; and maintaining accurate paperwork. A positive attitude and strong communication skills are essential to delivering a superior guest experience.