Guest Experience Specialist — Front Desk

CoralTree Hospitality Group; St. Louis (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K Benefits

Employee discounts

Holiday pay

Job summary

CoralTree Hospitality Group is seeking a Front Desk Agent in St. Louis to warmly welcome guests and provide a professional, friendly first impression.

You will manage check-in/check-out, handle reservations and guest inquiries, and coordinate with housekeeping for room status, while maintaining accurate records in the PMS. The role requires strong communication skills, a tidy appearance, and the ability to multitask in a fast-paced environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and familiarity with hotel reservation systems preferred.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evening shifts.

Responsibilities

• Welcome guests warmly and provide a professional, friendly first impression.
• Manage guest check-in and check-out procedures accurately and efficiently.
• Respond to guest questions regarding hotel amenities, services, local attractions, and directions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Maintain a high level of hospitality and customer satisfaction at all times.
• Answer and direct incoming phone calls.
• Process reservations, cancellations, and room changes.
• Verify guest information and payment methods.
• Maintain accurate records using the hotel property management system (PMS).
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Balance cash drawers and complete end-of-shift reports.
• Follow hotel policies, procedures, and safety standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Professional appearance

Teamwork

Flexible schedule

Education

High school diploma

Tools

PMS systems

Reservation software

Job description

CoralTree Hospitality Group is seeking a Front Desk Agent in St. Louis to warmly welcome guests and provide a professional, friendly first impression.

You will manage check-in/check-out, handle reservations and guest inquiries, and coordinate with housekeeping for room status, while maintaining accurate records in the PMS. The role requires strong communication skills, a tidy appearance, and the ability to multitask in a fast-paced environment, including weekends and holidays.