Guest Experience Specialist — Front Desk

FRANK HOTELS LINCOLN CITY LLC; Lincoln City (OR); On-site; USD 30,000 - 42,000; Full time

Job summary

FRANK HOTELS LINCOLN CITY LLC is seeking a friendly Front Desk Agent in Lincoln City, Oregon. You will greet guests, answer phones, handle emails, process payments, and assist with check-in and check-out. Strong hospitality and computer skills are essential.

You will collaborate with hotel staff to resolve inquiries, maintain an orderly desk, and provide exceptional guest service with a positive, can-do attitude. Multilingual abilities are highly desirable to communicate with diverse guests.

Qualifications

• Must have top-notch customer service skills.
• Friendly, approachable, and detail-oriented.
• Comfortable and competent on the computer.
• Good communication with guests via phone, email, and in person.
• Multilingual or bilingual abilities are highly desirable.

Responsibilities

• Answering phones
• Responding to email
• Processing payments
• Navigating computer systems
• Responding to inquiries in person
• Checking guests in and out
• Communicating with other hotel staff
• Maintaining an orderly desk and office

Skills

Customer service

Communication

Attention to detail

Computer skills

Phone etiquette

Team collaboration

Multilingual

Hospitality mindset

Tools

Hotel management software

Job description

FRANK HOTELS LINCOLN CITY LLC is seeking a friendly Front Desk Agent in Lincoln City, Oregon. You will greet guests, answer phones, handle emails, process payments, and assist with check-in and check-out. Strong hospitality and computer skills are essential.

You will collaborate with hotel staff to resolve inquiries, maintain an orderly desk, and provide exceptional guest service with a positive, can-do attitude. Multilingual abilities are highly desirable to communicate with diverse guests.