Guest Experience & Reservations Specialist

Inn at Spanish Head; Lincoln City (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

The Inn at Spanish Head in Lincoln City, Oregon, is seeking a Front Office Associate to greet guests, manage reservations, and coordinate guest services. This role requires strong customer service and communication skills, a professional appearance, and the ability to maintain a valid Food Handler's Card and OLCC permit. Responsibilities include ensuring accurate reservation information and collaborating with various departments to enhance guest experiences.

Qualifications

• Ability to speak, read, write, and understand the primary language used at the property.
• Professional appearance with strong customer service and communication skills.
• Maintain reliable and consistent attendance.
• Exhibit strong teamwork skills and the ability to build respectful, collaborative working relationships.

Responsibilities

• Greet guests professionally and determine reservation status.
• Register guests, assign rooms, and issue keys.
• Process reservations via various channels.
• Maintain knowledge of room types and property amenities.
• Coordinate maintenance and repair requests.

Skills

Strong customer service skills

Communication skills

Teamwork skills

Ability to stand for extended periods

Ability to lift up to 50 pounds

Education

Valid Food Handler’s Card

OLCC permit

Job description

The Inn at Spanish Head in Lincoln City, Oregon, is seeking a Front Office Associate to greet guests, manage reservations, and coordinate guest services. This role requires strong customer service and communication skills, a professional appearance, and the ability to maintain a valid Food Handler's Card and OLCC permit. Responsibilities include ensuring accurate reservation information and collaborating with various departments to enhance guest experiences.