Guest Experience Agent - Front Desk (Hotel Discounts)

A-1 Hospitality Group; Portland (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sick Pay

Hotel Discounts

Job summary

A-1 Hospitality Group is seeking an upbeat Front Desk Agent in Portland, OR to ensure seamless check-in/out, manage reservations, and provide exceptional local insights for guests. You will verify payment data, collect guest details, and greet arrivals with warmth and professionalism.

Join a team that values guest satisfaction, clear communication, and attentive service, coordinating with housekeeping and supporting VIP guests and event attendees as needed.

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like OnQ or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service

Communication skills

Organizational skills

Front desk experience

Tools

OnQ

Opera

Job description

A-1 Hospitality Group is seeking an upbeat Front Desk Agent in Portland, OR to ensure seamless check-in/out, manage reservations, and provide exceptional local insights for guests. You will verify payment data, collect guest details, and greet arrivals with warmth and professionalism.

Join a team that values guest satisfaction, clear communication, and attentive service, coordinating with housekeeping and supporting VIP guests and event attendees as needed.