Upscale Front Desk | Flexible Guest Service Expert

Mkmhotels; Portland (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Mkmhotels in Portland, OR is seeking a friendly Front Desk Guest Service Agent to be the first contact for guests from check-in to check-out. You will greet guests, register them, manage reservations, answer inquiries, and ensure a smooth, welcoming stay while supporting concierge duties.

Ideal candidates have prior hotel front desk experience, excellent communication, multitasking ability, and a professional, positive demeanor.

Qualifications

• Previous hotel front desk experience is required.
• Strong communication and problem-solving skills are essential.
• Ability to multitask in a fast-paced environment.
• Professional demeanor and a positive attitude.
• Flexible availability, including nights, weekends, and holidays.
• Familiarity with Microsoft Office; Opera/Opera Cloud experience is a plus.

Responsibilities

• Welcome guests with warmth and professionalism.
• Handle check-ins, check-outs, and reservations accurately.
• Answer guest inquiries about hotel services and local attractions.
• Maintain a clean, organized front desk area.
• Assist with guest requests and resolve issues promptly.
• Ensure compliance with hotel policies and safety standards.

Skills

Front desk experience

Communication skills

Problem solving

Multitasking

Professional demeanor

Flexible availability

Tools

Microsoft Office

Opera/Opera Cloud

Job description

Mkmhotels in Portland, OR is seeking a friendly Front Desk Guest Service Agent to be the first contact for guests from check-in to check-out. You will greet guests, register them, manage reservations, answer inquiries, and ensure a smooth, welcoming stay while supporting concierge duties.

Ideal candidates have prior hotel front desk experience, excellent communication, multitasking ability, and a professional, positive demeanor.