Guest Experience Specialist (Front Desk)

MakeReady (hospitality); Portland (OR); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical/dental/vision benefits

Maternity/Paternity leave

401k

Job summary

The Heathman Hotel in Portland, OR seeks a part-time Front Desk Agent to deliver warm, personalized service at check-in/out and assist guests throughout their stay. You will manage arrivals, billing, and inquiries with a professional, composed presence in a fast-paced setting.

Key requirements include guest service experience and proficiency with hotel systems. This role supports a premier property in downtown Portland and offers meaningful perks for eligible team members under Makeready.

Qualifications

• Experience in front desk, hospitality, or guest services preferred.
• Strong communication and interpersonal skills required.
• Comfortable with hotel property management systems and related technology.

Responsibilities

• Welcome guests during check-in and check-out with a warm, professional demeanor.
• Provide personalized service and handle arrivals, room assignments, and billing.
• Answer questions about amenities, dining, local attractions, and transportation.
• Resolve guest concerns proactively and maintain lobby presence.
• Coordinate with housekeeping and other departments to fulfill requests.

Skills

Customer service

Communication

Multitasking

PMS systems

Tools

PMS systems

Microsoft Office

Job description

The Heathman Hotel in Portland, OR seeks a part-time Front Desk Agent to deliver warm, personalized service at check-in/out and assist guests throughout their stay. You will manage arrivals, billing, and inquiries with a professional, composed presence in a fast-paced setting.

Key requirements include guest service experience and proficiency with hotel systems. This role supports a premier property in downtown Portland and offers meaningful perks for eligible team members under Makeready.