VIP Front Desk Specialist

Lincoln Hotel Group; Lincoln (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee discount at Hilton Hotels

Free Healthcare Benefit!

Paid sick leave

New Hire Bonus after 90 days

Employee discount on Market items

PTO after 1 year

Job summary

Lincoln Hotel Group is seeking a friendly Front Desk Agent to greet guests, handle check-in/check-out, and manage reservations with a focus on exceptional service. You will provide information on rooms, rates, and amenities while ensuring every guest has a memorable stay.

Ideal candidates bring experience in hospitality, familiarity with reservations tools, and strong communication skills. The role includes benefits such as discounts, healthcare, and paid leave, with a new hire bonus after 90

Qualifications

• Experience as hotel front desk agent, receptionist or similar role.
• Familiarity with hotel reservations software.
• Understanding of travel planning websites (Booking, TripAdvisor).
• Customer service oriented with strong communication skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests with necessary information (contact details, dates).
• Welcome guests and assign rooms.
• Provide information about our hotel, rooms, rates, and amenities.
• Respond to client complaints professionally and promptly.
• Coordinate with housekeeping to ensure rooms are ready and well-maintained.
• Handle group reservations and VIP/event services.
• Upsell facilities and services where appropriate.
• Maintain records of bookings and payments.

Skills

Front desk operation

Reservations software

Travel websites familiarity

Customer service

Communication

Job description

Lincoln Hotel Group is seeking a friendly Front Desk Agent to greet guests, handle check-in/check-out, and manage reservations with a focus on exceptional service. You will provide information on rooms, rates, and amenities while ensuring every guest has a memorable stay.

Ideal candidates bring experience in hospitality, familiarity with reservations tools, and strong communication skills. The role includes benefits such as discounts, healthcare, and paid leave, with a new hire bonus after 90