Guest Experience Specialist — Front Desk

Concord Hospitality Enterprises Co.; Lansing (MI); On-site; USD 22,000 - 24,000; Full time

Job summary

Concord Hospitality Enterprises Co. in Lansing, MI seeks a Front Desk & Guest Care Associate to greet guests with warmth and professionalism, process payments, and coordinate with departments to ensure a seamless guest experience.

You will be the face of our hotel, delivering high-quality service, staying informed about brand programs, and contributing to a positive, guest-first culture. Competitive pay and benefits accompany a supportive team environment.

Qualifications

• High School diploma preferred.
• Excellent guest service and communication skills.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Greet and assist guests with efficiency, warmth, and professionalism.
• Maintain the highest level of service and hospitality throughout each interaction.
• Resolve guest concerns quickly and ensure complete satisfaction.
• Accurately post charges, handle payments, and follow all cash-handling procedures.
• Manage guest mail and messages with professionalism and discretion.
• Stay knowledgeable about our hotel brand, programs, and special offers.
• Communicate guest needs and feedback clearly to other departments and management.
• Answer calls, assist lobby visitors, and support team members promptly.
• Know and follow all hotel safety and emergency procedures.

Skills

Guest service

Communication

Teamwork

Problem solving

Education

High School diploma

Job description

Concord Hospitality Enterprises Co. in Lansing, MI seeks a Front Desk & Guest Care Associate to greet guests with warmth and professionalism, process payments, and coordinate with departments to ensure a seamless guest experience.

You will be the face of our hotel, delivering high-quality service, staying informed about brand programs, and contributing to a positive, guest-first culture. Competitive pay and benefits accompany a supportive team environment.