Front Desk Supervisor

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Options

401K

Tuition Assistance

Hotel Discounts

Job summary

Hyatt House Lansing/University Area is seeking a Front Desk Supervisor to lead the front desk team, delivering warm, personalized service and upholding Hyatt brand standards.

You will oversee check-in/out, manage reservations, and assist with yield strategies while developing staff to create a welcoming, residential atmosphere for guests.

This role offers growth opportunities within the organization and a comprehensive benefits package to support your career and well-being.

Qualifications

• Hotel front desk experience required.

Responsibilities

• Deliver exceptional service to every guest, every time.
• Oversee check-in/check-out processes with efficiency and warmth.
• Manage reservations, special requests, and room blocks like a pro.
• Maintain a thorough knowledge of our property, amenities, and selling strategies.
• Support yield management efforts alongside the AGM and GM.
• Ensure the lobby and front desk area reflect the warm, welcoming, and residential atmosphere that defines the Hyatt House brand.
• Uphold safety, security, and emergency procedures.

Skills

Hotel Front Desk

Job description

Description

Join Our Team at Hyatt House University Area– Front Desk Supervisor

Are you passionate about hospitality and creating memorable guest experiences? At Hyatt House Lansing/University Area, we’re all about making guests feel at home while delivering the thoughtful service and genuine hospitality Hyatt is known for. We’re looking for a Front Desk Supervisor who shares our commitment to excellence, enjoys developing others, and takes pride in creating a welcoming experience for every guest.

As the hub of the hotel, the front desk is where first impressions are made—and as a supervisor, you’ll lead the team that sets the tone for every guest interaction. Your leadership will ensure seamless operations, uphold Hyatt brand standards, and foster a culture of proactive, responsive, and caring service. If you thrive on engaging with people, guiding a team, and delivering elevated experiences, this is your opportunity to shine.

Why You’ll Love This Role:

• You’ll be the go-to leader for our front desk team, creating a cohesive, guest-focused environment.
• You’ll have the chance to grow—many of our supervisors advance to Assistant General Manager roles within a couple of years.
• You’ll work in a stylish, vibrant setting that reflects the Hyatt House brand’s Bright, welcoming modern vibe.

What You’ll Do:

• Deliver exceptional service to every guest, every time.
• Oversee check-in/check-out processes with efficiency and warmth.
• Manage reservations, special requests, and room blocks like a pro.
• Maintain a thorough knowledge of our property, amenities, and selling strategies.
• Support yield management efforts alongside the AGM and GM.
• Ensure the lobby and front desk area reflect the warm, welcoming, and residential atmosphere that defines the Hyatt House brand.
• Uphold safety, security, and emergency procedures.

Why Hyatt House University area in Lansing & Concord Hospitality?

• Competitive Pay & Benefits: Full-time associates enjoy medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted rates at Concord-managed hotels.
• Career Growth: We invest in your development with training and advancement opportunities.
• Culture That Cares: Our five Cornerstones—Quality, Integrity, Community, Profitability, and Fun—are the foundation of everything we do. At Hyatt House Lansing, you’ll join a team that values you and celebrates success together.
• Welcoming Environment: Work in a thoughtfully designed space that feels comfortable and inviting, where every detail helps create a welcoming experience for our guests.

Qualifications

Hotel Front Desk Experience

Experience

• Required 1 years: Hotel Front Desk Experience

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality