Guest Experience Specialist (Front Desk)

Concord Hospitality Enterprises Co.; Carlstadt (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive wages

Life insurance

Disability insurance

401k with company match

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to deliver exceptional guest service, handle check-in/out, reservations, and inquiries, and maintain accurate records.

You will contribute to a welcoming experience and assist guests with services and amenities. The position requires strong communication, multitasking, and a professional, service-focused approach, with the ability to work a flexible schedule including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods and lift up to 40 lbs. when needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest service and create a welcoming experience.
• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Skills

Guest service

Communication

Multitasking

Cash handling

Organizational skills

Phone etiquette

Flexibility

Education

High school diploma or equivalent

Tools

POS system

Basic computer skills

Job description

Concord Hospitality Enterprises Co. is seeking a Front Desk Clerk to deliver exceptional guest service, handle check-in/out, reservations, and inquiries, and maintain accurate records.

You will contribute to a welcoming experience and assist guests with services and amenities. The position requires strong communication, multitasking, and a professional, service-focused approach, with the ability to work a flexible schedule including evenings, weekends, and holidays.