Guest Experience Specialist - Front Desk (Early Pay)

Spire Hospitality LLC; Detroit (MI); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision insurance

401K match

Hotel discounts

Job summary

Spire Hospitality, LLC is seeking a friendly Front Desk team member in Detroit to warmly welcome guests and provide seamless service throughout their stay. You will be part of a team dedicated to guest satisfaction, helping craft memorable experiences from check-in to checkout.

The role requires 1 year of front desk or guest-facing experience and comfort with MS Office tools. An Equal Opportunity Employer with comprehensive benefits is offered.

Qualifications

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience in customer service or guest-facing role.
• Proficiency with MS Office (Outlook, Word, Excel).

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Phone etiquette

Multitasking

Education

High school diploma

Tools

MS Outlook

MS Word

MS Excel

Job description

Spire Hospitality, LLC is seeking a friendly Front Desk team member in Detroit to warmly welcome guests and provide seamless service throughout their stay. You will be part of a team dedicated to guest satisfaction, helping craft memorable experiences from check-in to checkout.

The role requires 1 year of front desk or guest-facing experience and comfort with MS Office tools. An Equal Opportunity Employer with comprehensive benefits is offered.