Front Desk Supervisor: Lead Guest Experience & Team Growth

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

Disability options

401K

Tuition assistance

Hotel discounts at Concord-managed ob»

Job summary

Hyatt House Lansing/University Area is seeking a Front Desk Supervisor to lead our front desk team and deliver the elevated guest experience Hyatt is known for. You’ll set the tone for every guest interaction, uphold brand standards, and foster a proactive, caring service culture.

You’ll guide a collaborative team, develop others, and participate in delivering a welcoming, sophisticated environment that reflects Hyatt House’s Bright, modern vibe and the Concord Hospitality culture.

Responsibilities

• Deliver exceptional service to every guest, every time.
• Oversee check-in/check-out processes with efficiency and warmth.
• Manage reservations, special requests, and room blocks like a pro.
• Maintain thorough knowledge of the property, amenities, and selling strategies.
• Support yield management efforts alongside the AGM and GM.
• Ensure the lobby and front desk reflect a warm, residential atmosphere.
• Uphold safety, security, and emergency procedures.

Skills

Leadership

Guest service

Communication

Team development

Front desk operations

Job description

Hyatt House Lansing/University Area is seeking a Front Desk Supervisor to lead our front desk team and deliver the elevated guest experience Hyatt is known for. You’ll set the tone for every guest interaction, uphold brand standards, and foster a proactive, caring service culture.

You’ll guide a collaborative team, develop others, and participate in delivering a welcoming, sophisticated environment that reflects Hyatt House’s Bright, modern vibe and the Concord Hospitality culture.