Front Desk & Guest Care Specialist - Growth & Benefits

Concord Hospitality Enterprises Co.; Lansing (MI); Presencial; USD 22.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan

Dental plan

Vision plan

Life insurance

Disability options

401K

Tuition assistance

Discounted hotel stays

Descripción de la vacante

Concord Hospitality Enterprises Co. is seeking a Front Desk & Guest Care Associate in Michigan to welcome guests and deliver memorable experiences in a fast-paced hotel setting.

You will greet guests, assist with check-ins/outs, post charges, manage messages, and stay informed about our programs and offers. This role emphasizes guest satisfaction, teamwork, and adherence to safety practices.

Formación

• Experience in hospitality or guest services.
• Strong communication and interpersonal skills.
• Ability to handle payments and cash procedures.

Responsabilidades

• Greet and assist guests with efficiency, warmth, and professionalism.
• Maintain the highest level of service and hospitality throughout each interaction.
• Resolve guest concerns quickly and ensure complete satisfaction.
• Accurately post charges, handle payments, and follow all cash-handling procedures.
• Manage guest mail and messages with professionalism and discretion.
• Stay knowledgeable about our hotel brand, programs, and special offers.
• Communicate guest needs and feedback clearly to other departments and management.
• Answer calls, assist lobby visitors, and support team members promptly.
• Know and follow all hotel safety and emergency procedures.

Conocimientos

Hospitality

Customer service

Communication

Teamwork

Herramientas

POS system

Descripción del empleo

Concord Hospitality Enterprises Co. is seeking a Front Desk & Guest Care Associate in Michigan to welcome guests and deliver memorable experiences in a fast-paced hotel setting.

You will greet guests, assist with check-ins/outs, post charges, manage messages, and stay informed about our programs and offers. This role emphasizes guest satisfaction, teamwork, and adherence to safety practices.