Guest Experience Specialist (Front Desk)

Extended Stay America; Lakeland (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering discou

Job summary

Extended Stay America in Lakeland, FL seeks a Guest Services Representative to deliver outstanding guest experiences. You will handle phone inquiries, assist with check-in/check-out, and manage payments in line with ESA guidelines.

Your role includes promoting the ESA brand, maintaining a clean front desk area, and supporting breakfast setup while ensuring safety procedures are followed. Experience with a PMS is preferred, and cross-training in housekeeping may be required.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Proficient English communication.
• Ability to operate the property management system and perform audits.

Responsibilities

• Provide excellent guest service and respond to requests.
• Answer phones and assist guests with check-in/check-out.
• Process reservations, payments, and departures per guidelines.
• Maintain front desk, lobby, and common areas.
• Promote ESA and convert inquiries into reservations.
• Follow safety and security procedures and report issues.
• Assist with breakfast setup and display.
• Cross-train in housekeeping and laundry as needed.

Skills

English proficiency

PMS experience

Cash handling

Guest service

Communication

Problem solving

Education

High School Diploma or GED

1–3 months related experience

Job description

Extended Stay America in Lakeland, FL seeks a Guest Services Representative to deliver outstanding guest experiences. You will handle phone inquiries, assist with check-in/check-out, and manage payments in line with ESA guidelines.

Your role includes promoting the ESA brand, maintaining a clean front desk area, and supporting breakfast setup while ensuring safety procedures are followed. Experience with a PMS is preferred, and cross-training in housekeeping may be required.