Guest Experience Specialist

Extended Stay America, Inc.; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Employee Perks Program

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Job summary

Extended Stay America, Inc. in Orlando is seeking a Guest Services Representative to greet guests, answer phones, check in/out, and collect payments in line with company guidelines.

You will handle reservations, registrations, and daily front office paperwork while maintaining a clean lobby and front desk area. With a focus on guest satisfaction, you will resolve issues through the Make it Right process, promote ESA services, and ensure safety and security procedures are followed by all

Qualifications

• High School Diploma or GED; or 1–3 months related experience.
• Proficient operation of the property management system; ability to work through shift reports and perform audits.

Responsibilities

• Greet guests, answer phones, check guests in and out, and collect payments.
• Process reservations, registrations, payments, and departures per guidelines.
• Complete front desk daily paperwork and uphold safety and security procedures.

Skills

English proficiency

PMS system operation

Front desk skills

Guest issue resolution

Cash handling

Teamwork

Education

High School Diploma or GED

Job description

Extended Stay America, Inc. in Orlando is seeking a Guest Services Representative to greet guests, answer phones, check in/out, and collect payments in line with company guidelines.

You will handle reservations, registrations, and daily front office paperwork while maintaining a clean lobby and front desk area. With a focus on guest satisfaction, you will resolve issues through the Make it Right process, promote ESA services, and ensure safety and security procedures are followed by all