Guest Experience Specialist - Front Desk

Hotel Equities; Kansas City (KS); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to join our team in a frontline role at the hotel front desk. You will deliver welcoming, efficient service during guest arrival, stay, and departure, handling reservations, payments, information requests, and service recovery with professionalism.

The position supports hotel operations and cross-department communication, promoting hotel services and maintaining a positive guest experience while following procedures and shift

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or guest service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional while resolving guest concerns.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and elevate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.

Skills

Verbal communication

Written communication

Cash handling

Basic computer skills

Customer service

Education

High school diploma or equivalent

Tools

PMS

POS systems

MS Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to join our team in a frontline role at the hotel front desk. You will deliver welcoming, efficient service during guest arrival, stay, and departure, handling reservations, payments, information requests, and service recovery with professionalism.

The position supports hotel operations and cross-department communication, promoting hotel services and maintaining a positive guest experience while following procedures and shift