Guest Services Supervisor – Front Desk Lead

Hotel Equities; Michigan; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay

401(k)

Employee discount

Job summary

Hotel Equities is seeking a Guest Service Supervisor to lead front desk operations and deliver exceptional hospitality. The role requires coaching staff, resolving guest issues promptly, and promoting the loyalty program while ensuring accurate payments and smooth check-ins/check-outs.

The position emphasizes professional guest interactions, teamwork, and adherence to company standards, with opportunities for growth within the property and the Hotel Equities portfolio.

Qualifications

• High School diploma or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes is preferred.
• Ability to speak, read and write English and to communicate clearly.

Responsibilities

• Supervise front desk operations to ensure high-quality service.
• Train, direct and coach front desk staff to maintain operations.
• Resolve guest issues promptly to maintain satisfaction.
• Greet and register guests, verify details and promote loyalty programs.
• Handle payments and deposits accurately and report receipts.
• Assist guests with luggage and local information as needed.
• Respond to guest inquiries and emergencies with professionalism.

Skills

Communication skills

Cash handling

Customer service

Flexibility

Staff training

Education

High School diploma

Tools

Reservation system

POS system

Computer skills

Job description

Hotel Equities is seeking a Guest Service Supervisor to lead front desk operations and deliver exceptional hospitality. The role requires coaching staff, resolving guest issues promptly, and promoting the loyalty program while ensuring accurate payments and smooth check-ins/check-outs.

The position emphasizes professional guest interactions, teamwork, and adherence to company standards, with opportunities for growth within the property and the Hotel Equities portfolio.