Guest Services Agent — Flexible Hours & Growth

Hotel Equities; West Hollywood (CA); Hybrid; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Vacation & Holidays

401(k) Retirement Plan

Employee Assistance Program

Hotel discounts across portfolio

Job summary

Hotel Equities is seeking a friendly Guest Services Representative to support front desk operations and deliver exceptional guest experiences. You’ll handle arrivals, payments, reservations, and requests with a professional, calm demeanor.

The role emphasizes hospitality, teamwork with housekeeping and other departments, and promoting hotel services while maintaining security and accuracy in guest records.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk or customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalations as needed.
• Maintain accurate guest information, records, and shift documentation.
• Communicate with housekeeping, maintenance, sales, and other departments.
• Promote hotel services, amenities, and guest opportunities.
• Follow cash-handling, security, privacy, and hotel procedures.
• Monitor the lobby and front desk to maintain a welcoming environment.
• Complete assigned shift responsibilities and maintain clear handoffs.
• Perform other duties as assigned.

Skills

Customer service mindset

Verbal communication

Written communication

Professionalism

Cash-handling

Education

High school diploma

Tools

PMS

POS systems

Microsoft Office

Job description

Hotel Equities is seeking a friendly Guest Services Representative to support front desk operations and deliver exceptional guest experiences. You’ll handle arrivals, payments, reservations, and requests with a professional, calm demeanor.

The role emphasizes hospitality, teamwork with housekeeping and other departments, and promoting hotel services while maintaining security and accuracy in guest records.