Guest Experience Supervisor

Hotel Equities; El Paso (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

Hotel Equities is seeking a Guest Service Supervisor to oversee the front desk, ensure outstanding guest experiences, and lead a team to greet, check-in, and check-out guests with accuracy and courtesy.

The role includes training staff, handling payments, resolving issues swiftly, answering calls, and promoting the guest loyalty program while maintaining a welcoming atmosphere for all guests.

Qualifications

• Front desk leadership experience preferred
• Strong guest-service orientation
• Ability to train and coach staff
• Excellent communication and problem-solving skills

Responsibilities

• Supervise front desk operations to ensure high-quality service
• Train, direct, coach and evaluate front desk team members
• Resolve guest issues quickly to maintain satisfaction
• Greet and register guests, verify reservations and payments
• Promote guest loyalty programs and recognize members
• Handle payments, deposits and daily receipts accurately
• Issue room keys and manage security for access areas
• Respond to guest inquiries by phone and in person
• Assist with reservations, check-ins and check-outs
• Provide local area information and hotel services knowledge
• Respond to and resolve guest complaints promptly
• Ensure accuracy in guest records and billing
• Maintain courteous, efficient and professional demeanor at all times
• Assist guests with luggage and shuttle services if applicable
• Use guest names to personalize service
• Ensure smooth operation during peak periods

Skills

Guest service

Front desk supervision

Team supervision

Reservations handling

Cash handling

Check-in/check-out

Guest relations

Telephone etiquette

Job description

Hotel Equities is seeking a Guest Service Supervisor to oversee the front desk, ensure outstanding guest experiences, and lead a team to greet, check-in, and check-out guests with accuracy and courtesy.

The role includes training staff, handling payments, resolving issues swiftly, answering calls, and promoting the guest loyalty program while maintaining a welcoming atmosphere for all guests.