Guest Experience Specialist

Driftwood Hospitality Management; Florida; In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Descrizione del lavoro

Driftwood Hospitality Management is seeking a Front Desk/Guest Services Associate for our Clermont, FL property. You will greet guests, register arrivals, and ensure a smooth checkout while upholding high service standards.

This PM-shift role requires flexible hours, strong English communication, accurate computer entry, and a proactive approach to guest inquiries. Training provided; opportunities for advancement within the company.

Competenze

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to use a calculator and perform moderate math.
• Excellent English communication, both verbal and written.
• Ability to input information using a moderately complex computer system.

Mansioni

• Greet guests warmly and register them in the computer system.
• Explain outlet hours and local attractions to guests.
• Verify credit cards and balance cash handling.
• Answer phones with clear English and route messages.
• Close guest accounts at checkout and address issues per guidelines.
• Assist other front desk staff as needed.

Conoscenze

Customer service

English communication

Calculator proficiency

Problem solving

Formazione

High school diploma preferred

Descrizione del lavoro

Driftwood Hospitality Management is seeking a Front Desk/Guest Services Associate for our Clermont, FL property. You will greet guests, register arrivals, and ensure a smooth checkout while upholding high service standards.

This PM-shift role requires flexible hours, strong English communication, accurate computer entry, and a proactive approach to guest inquiries. Training provided; opportunities for advancement within the company.