Guest Experience Specialist - Front Desk

OTO Development; Jacksonville (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Travel discounts

Job summary

OTO Development in Jacksonville, FL is seeking a Front Desk Associate to warmly greet guests, manage seamless check-in and check-out, and handle reservations with the hotel’s electronic system. You will process cash and card transactions accurately and protect guest information with the utmost integrity.

The role emphasizes guest satisfaction, teamwork, and proactive problem solving in a busy hotel setting.

Qualifications

• Love working with people and go above and beyond for guests' needs.
• Work well with others and enjoy being part of a team.
• Excellent oral, written, and interpersonal communication skills.
• Problem solver and solution finder to ensure the best guest experience.

Responsibilities

• Assist guests in check-in and check-out procedures and throughout their stay.
• Work with the hotel’s electronic reservation system and other programs to ensure a seamless workflow.
• Handle all financial matters – including credit card and cash transactions – securely and accurately.
• Anticipate guests’ needs and maximize guest experience.
• Collaborate with team members to maintain a hospitable and customer-focused environment.

Skills

Customer service

Team collaboration

Communication skills

Tools

Hotel reservation system

Job description

OTO Development in Jacksonville, FL is seeking a Front Desk Associate to warmly greet guests, manage seamless check-in and check-out, and handle reservations with the hotel’s electronic system. You will process cash and card transactions accurately and protect guest information with the utmost integrity.

The role emphasizes guest satisfaction, teamwork, and proactive problem solving in a busy hotel setting.