Hotel Front Desk & Guest Services Specialist

Lodgco Hospitality; Jacksonville (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Career development & training

Paid time off

Travel and hotel discounts

401(k) with company match

And more!

Job summary

Lodgco Hospitality in Jacksonville, FL is seeking a friendly Front Desk Clerk to warmly welcome guests, check them in and out, and provide efficient service at the hotel's reception. You will handle guest inquiries, assist with city information, manage phone calls, and support daily hotel operations, ensuring a smooth stay.

Hotel or customer service experience is preferred. This role requires good communication, computer skills, and the ability to multitask in a fast-paced environment with

Qualifications

• Hotel or customer service experience is preferred.
• Willingness to learn brand systems and procedures.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Perform guest registrations (check-ins & check-outs), room assignments and special requests.
• Answer phones, handle mail, and take messages.
• Assist guests with questions and local information; ensure issues are resolved.
• Maintain cleanliness of front desk, back office, and common areas as needed.
• Adhere to proper cash handling and credit procedures; manage late charges as needed.

Skills

Guest interaction

Communication

Computer skills

Phone etiquette

Multitasking

Flexible schedule

Job description

Lodgco Hospitality in Jacksonville, FL is seeking a friendly Front Desk Clerk to warmly welcome guests, check them in and out, and provide efficient service at the hotel's reception. You will handle guest inquiries, assist with city information, manage phone calls, and support daily hotel operations, ensuring a smooth stay.

Hotel or customer service experience is preferred. This role requires good communication, computer skills, and the ability to multitask in a fast-paced environment with